Refund and Returns Policy

Customer Responsibilities

• Customers must contact our support team via email or the contact form before returning any item.
• Proof of purchase (order confirmation or receipt) must be provided.
• Returned items must be securely packaged to prevent damage during transit.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Conditions for Returns and Refunds

• Items must be unused, in their original packaging, and in resalable condition.
• Products that are damaged, altered, or missing parts not due to our error are not eligible for return.
• Certain items (e.g., hygiene-sensitive products such as opened cosmetics or haircare) may not be eligible for return unless defective.

Return Period

• Customers may request a return within 14 days of receiving the product.
• After this period, returns will not be accepted unless required by applicable consumer protection laws.

Situations Eligible for Refunds

• The product is defective or damaged upon arrival.
• The wrong item was shipped.
• The product does not match the description provided on our website.
• The customer exercises their legal right to cancel within the allowed cooling-off period (if applicable).

Refund Timeline

• Once the returned item is received and inspected, customers will be notified of the approval or rejection of the refund.
• Approved refunds will be processed within 3 business days.
• Refunds will be issued to the original payment method used at checkout.